REFUND POLICY

REFUND AND RETURN POLICY

Last Updated: November 17, 2025

At Leisha Handbags, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your handbag, we offer a hassle-free return and refund process.

Contact Information

Leisha Handbags
Stallarholmsvägen 43
Bandhagen 124 59
Sweden
Email: post@leones.se

Return Window

You have 30 days from the date you receive your item to request a return or exchange.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn and unused
Have all original tags attached
Be in the original packaging
Include proof of purchase (order confirmation or receipt)

What Can Be Returned

Returnable Items:

All handbags, crossbody bags, tote bags, and accessories
Sale and discounted items
Items purchased during promotional periods

Non-Returnable Items:

Items that show signs of wear, damage, or use
Items without original tags or packaging
Items marked as "Final Sale" (if applicable)

Return Process

Step 1: Contact Us

Email us at post@leones.se with:

Your order number
Item(s) you wish to return
Reason for return (optional but helpful)
Photos of the item if there is a defect or damage

Step 2: Return Authorization

We will review your request and provide you with:

Return authorization
Return shipping instructions
Our return address

Important : Please do not send items back without contacting us first. Unauthorized returns may not be processed.

Step 3: Ship Your Return

Securely package your item(s) in the original packaging
Include your order number inside the package
Ship to the address provided
We recommend using a trackable shipping method
Keep your shipping receipt until your refund is processed

Return Shipping Costs

Defective or incorrect items : We cover return shipping costs. Contact us for a prepaid return label.
Change of mind returns : Customer is responsible for return shipping costs.
International returns : Customer is responsible for return shipping costs and any customs fees.

Refund Process

Processing Time

Once we receive your returned item, we will inspect it within 3-5 business days
If approved, your refund will be processed to your original payment method
Refunds typically appear in your account within 5-10 business days , depending on your bank or payment provider

Refund Amount

You will receive a full refund of the product price
Original shipping charges are non-refundable (unless the return is due to our error)
Return shipping costs are non-refundable (unless the return is due to our error)

Refund Notification

You will receive an email confirmation when:

We receive your return.
Your return is inspected and approved
Your refund is being processed.

Exchanges

We currently do not offer direct exchanges. If you would like a different item:

Return your original item following our return process
Place a new order for the item you want

This ensures you get your preferred item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item:

Contact Us Immediately

Email post@leones.se within 48 hours of receiving your order with:

Your order number
Clear photos of the damaged or defective item
Description of the issue

We Will:

Provide a prepaid return label at no cost to you
Process your refund or send a replacement once we receive the item
Cover all return shipping costs

Shipping Damage

If your item arrives damaged due to shipping:

Contact us within 48 hours with photos
We will file a claim with the carrier
You will receive a full refund or replacement

Lost or Stolen Packages

Our Responsibility

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages.

What We Can Do:

Provide tracking information
Assist you in filing a claim with the shipping carrier
Help you report the issue to local authorities if needed

What You Can Do:

Check with neighbors or building management
Verify the delivery address was correct
Contact the shipping carrier directly

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account again : Sometimes it takes time for refunds to post
Contact your credit card company : It may take time for the refund to be officially posted
Contact your bank : There may be processing time before the refund appears
Contact us : If you've done all of the above and still haven't received your refund, email us at post@leones.se

Partial Refunds

In certain situations, only partial refunds may be granted:

Items with obvious signs of use or wear
Items returned more than 30 days after delivery
Items returned without original packaging or tags
Items damaged not due to our error

We will notify you if a partial refund is approved and the amount you will receive.

International Returns

Additional Considerations:

Customers are responsible for return shipping costs
Customers are responsible for any customs duties or import taxes incurred during return shipping
We recommend using a tracked and insured shipping method
Returns may take longer to process due to international shipping times

Customs Fees:

Original customs fees paid are non-refundable
Any customs fees incurred during the return shipment are the customer's responsibility

Cancellations

Before Shipping:

If you need to cancel your order before it ships:

Contact us immediately at post@leones.se
If we haven't processed your order yet, we can cancel it and issue a full refund
Once an order has shipped, it cannot be canceled and must be returned following our return process

After Shipping:

Orders cannot be canceled once shipped
You may refuse delivery or return the item following our standard return process

Questions?

If you have any questions about our Refund and Return Policy, please don't hesitate to contact us:

Email : post@leones.se
Address : Stallarholmsvägen 43, Bandhagen 124 59, Sweden

We're here to help ensure you have the best shopping experience possible!